Join SEB and strengthen the experience for SEB’s high-net-worth customers in the Global Private Banking business in Stockholm!
Working as a Business Analyst and participating in SEB’s International Trainee Programme will give you a unique opportunity to develop your professional skills in a modern and innovative company.
In your role as a Business Analyst within Private Banking Customer Journey & Transformation you will work to identify and drive business and transformation needs. In order to meet the Private Banking customers´ current and future needs you will be part of developing SEB’s Private Banking offering and business setup. As a Business Analyst, you will work in an international dynamic environment across all parts of SEB, including the international sites. You will work at our office on Kungsträdgården in Stockholm.
As a trainee at SEB you will get the opportunity to develop an extensive network, gain a deep understanding of the financial industry, and be professionally and personally challenged.
We offer you:
- A nine months Trainee Programme starting September 2021, designed for professional and personal development
- Work with real business challenges and real impact on SEB´s business and organisation
- The opportunity to work for SEB abroad in connection with the programme (Due to ongoing pandemic the amount of travel and exchanges might be affected. The Trainee Programme will follow the bank´s travel policy and restrictions regarding Covid-19.)
- Full-time employment with market-based salary and access to SEB´s employee benefits
Customer Journey &Transformation within Global Private Banking is an exciting area mainly focused on identifying and driving the business and transformational agenda to enhance the SEB experience for our high-net-worth customers. Customer Journey &Transformation was created recently to support the realisation of the strategic business plan for Private Banking. You will together with Carl-Filip, Head of Customer Journey &Transformation, work in close collaboration with Business Development and the Private Banking coverage and product teams.
In your position as a Business Analyst, you will among many things work with insights from customers, employees and data analytics in identifying, coordinating and driving development and transformational needs with the overall ambition to create customer value for all Private Banking customers. Your contribution as a trainee in this context will be driving your own initiatives by analysing the behavior of specific customer types to reach insights and deeper understanding that will bring conclusions in strengthening the customer experience. In the role as a Business Analyst, you will for example facilitate workshops with stakeholders to achieve insights and drive transformation. This role involves contacts with the international sites, different departments and management teams within SEB.
Your future manager, Carl-Filip Strömbäck, describes the work at Customer Journey &Transformation within Private Banking:
"Being part of developing SEB Private Banking is an exciting intersection of two worlds. A traditional business anno 1856, built on trusted and long-term relationships as the foundation in knowing our customers´ individual needs and providing tailored advice. Meeting the future with changing customer behaviors, omni channel customer journeys, data analytics to strengthen our relevance, tools to improve our advisory capabilities, new ways of working to free up time for customer activities and much more. Everything starts with what our customers experience. Join me in the Private Banking Customer Journey &Transformation agenda to be part of both connecting the dots and execute on the plan we create together."
We are looking for you with passion for business and a changing environment. We like you to challenge us, now and for the future. Also, we ask for this:
- An academic degree in Finance, Economics, Engineering, Behaviour Science or equivalent
- You are, or will soon graduate and have some work experience
- Fluent in written and spoken English
It is a plus if you have experience leading projects, working with customer service or other service areas and studying or working abroad.
Since you will work in a developing role, you should be curious and eager to learn, look for new solutions and enjoys working with change. You should also have good social skills, get along with others, enjoy getting involved and take responsibility for your assignments.
Welcome to SEB!