Danish Customer Service Advisor – Knauf, Göteborg

Secure the flow as Danish speaking Customer Service Advisor & Warehouse/Process Coordinator at Knauf Insulation in Gothenburg

Join Knauf Insulation AB, a global leader in sustainable insulation solutions, and take on a key role in both customer service and supply chain coordination. We´re looking for a structured, proactive multitasker who thrives in a fast-paced international environment. Keywords: customer service, Danish, logistics, SAP

This is a 3-month assignment with the possibility of extension. Perfect if you want to gain experience in a global setting and potentially grow into a long-term role.

Purpose, Offer and Benefits

At Knauf Insulation, we combine a strong purpose with a warm and open workplace culture. In this consultant role, you’ll be part of a Nordic team with high engagement and a clear mission: to deliver world-class customer service and smart logistics solutions that support our sustainability goals. You’ll work in a hybrid setup with supportive colleagues, transparent processes, and a company that values both personal and professional development. 

We offer:

• A vital and visible role in a global company with a strong sustainability vision
• Clear processes, solid onboarding and close collaboration across teams
• An international environment with responsibility and ownership from day one
• The chance to make a real impact, both internally and for our customers
• Stability, clarity and opportunity to grow and develop your skills in a future-focused industry

Your Responsibilities

• Register and manage customer orders via EDI, email and phone
• Handle transport bookings, order follow-up, and customer updates
• Manage customer claims in OneCRM/Salesforce and follow up invoicing in SAP
• Monitor and maintain forecasts, allocations, safety stock and slow-moving items
• Raise purchase orders for stock and direct deliveries
• Update vendor pricing and validate freight invoices in SAP
• Ensure smooth collaboration with warehouse and logistics partners
• Maintain process documentation and contribute to continuous improvement

The Bigger Picture

You’ll be based at Knauf Insulation’s office in Gothenburg and become part of a collaborative Nordic team. The role is initially a 3-month assignment with a possibility of extension, depending on performance and business needs.

The position is full-time with standard working hours: Monday to Friday, 08:00–16:30 CET. Lunch and short breaks are included in your day. We work in a hybrid model where Mondays and Fridays can be worked from home. Expect a fast-moving setting where no two days are alike but where support and structure are always close at hand.

Our Expectations

To thrive in this role, you are both customer-focused and structured, with a proactive mindset and strong coordination skills. You’re confident working cross-functionally and juggling multiple tasks, from managing orders to maintaining vendor relations. Ideally, you bring experience from supply chain or logistics, strong SAP and Salesforce/OneCRM skills, and a talent for process thinking. You are fluent in English and Danish. You enjoy taking ownership, solving problems and continuously improving how things are done.